Operating Model

People & Change
May
14
//
2020

Covid 19 – How to Perform in the Storm

The pandemic and our response to it means that the norm is no longer the norm. Organisations need to respond by focusing their efforts around three areas: (1) Dealing with today, (2) Planning for the future, and, (3) Transforming for the new norm
Strategy & Transformation
Feb
8
//
2019

Watch out for sub-optimising when seeking efficiency improvements

The biggest mistake many organisation make when seeking efficiency savings is to implement process and governance improvements that deliver efficiencies in one area which creating greater inefficiencies across the whole. This is called sub-optimising. For example, you could streamline the processes for one area by removing certain quality checks. This then leads to additional costs further down the food chain when another department has to deal with the knock-on effect of low quality.
Strategy & Transformation
Jan
30
//
2019

Avoid Operating Model Insanity

Designing a new operating model should be an opportunity to realise step changes in performance. It should be about reducing unnecessary waste that has built up over time, finding ways to help people be more effective, and to get that extra edge over the competition. However, this goal seems to get lost in the inevitable Op Model process, resulting in poor Op Model design, excessive costs to produce and, even worse, op models that are not fit for purpose.
Strategy & Transformation
May
31
//
2017

Digital Transformation Part 2 – Where to start?

In part 1 we talked about how digital transformation is about a complete operating model change for a company. We ran through how the change is focused on building a business which can succeed in today’s digital age. This is not a small ask, particularly for long-standing businesses who may be required to change things which have (and could still be) making them successful. So where to start and how to know what should change? Here’s one approach which could be used.
Strategy & Transformation
May
26
//
2017

Digital Transformation Part 1 – What is it?

Digital transformation is about transforming an organisation so that it can succeed in today’s digital age. The mistake many make is in thinking it is about just one thing like building digital products, or adopting Agile, or making use of digital channels. In truth it is about all these things and more. Digital transformation is about transforming the whole business, including how the company thinks, acts, operates and competes.