People are at the heart of any transformation
When organisations are considering an Op Model change, the people the change will affect need to be front and centre of all thinking related to the change. It is far too common for ‘the people’ to be considered too far along in the process, or not really considered at all. This leads to Op Models that fail because they are incompatible with the people required to actually make them work. So, how can we avoid this to happen?