Avoid Operating Model Insanity
Designing a new operating model should be an opportunity to realise step changes in performance. It should be about reducing unnecessary waste that has built up over time, finding ways to help people be more effective, and to get that extra edge over the competition. However, this goal seems to get lost in the inevitable Op Model process, resulting in poor Op Model design, excessive costs to produce and, even worse, op models that are not fit for purpose.