Driven by continued growth the Enfuse Group further boosts its leadership team by hiring a new Director - Mark H Clark.

The term Psychological Safety was coined by Amy Edmondson in 1999 after a study she was involved in unearthed an interesting surprise. Researching mistakes by medical teams in the US, she discovered that the teams seen as the high performers were the ones with the highest mistakes, and in turn, the lower performers had the least…

Law firms are spending millions on change programmes, yet they rarely lead to successful change…

The biggest mistake many organisation make when seeking efficiency savings is to implement process and governance improvements that deliver efficiencies in one area which creating greater inefficiencies across the whole. This is called sub-optimising. For example, you could streamline the processes for one area by removing certain quality checks. This then leads to additional costs further down the food chain when another department has to deal with the knock-on effect of low quality.

Designing a new operating model should be an opportunity to realise step changes in performance. It should be about reducing unnecessary waste that has built up over time, finding ways to help people be more effective, and to get that extra edge over the competition. However, this goal seems to get lost in the inevitable Op Model process, resulting in poor Op Model design, excessive costs to produce and, even worse, op models that are not fit for purpose.