Privacy Policy

1. INTRODUCTION

Enfuse Group Ltd is the controller and responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

This privacy policy gives you information about how Enfuse Group Ltd collects and processes your personal data through your use of this website, including any data you may provide when you register with us, sign up to our newsletter, purchase a product or service, or contact us directly. Any personal data we collect will only be used as permitted by applicable data protection legislation.

This website is not intended for children and we do not knowingly collect data relating to children.

We keep our privacy policy under regular review. [This version was last updated on 26 June 2026]. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out in the Contact Details section below.

Contact Details

Full name of legal entity: Enfuse Group Ltd (company no. 10016624)

Email address: data@enfusegroup.com

Postal address: 60 Grays Inn Road, London WC1X 8LU United Kingdom

2. THE TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU

Personal data means any information about an individual from which that person can be identified. It does not include anonymised data.

We may process the following categories of personal data about you:

Communication Data includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us and your preferences in receiving marketing from us and our third parties and your communication preferences.
Identity Data includes first name, last name, username or similar identifier, title, and company name.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, professional career history, any additional information included in a CV, and feedback and survey data.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID, length of visit to pages on our website, page views and navigation paths, and other technology on the devices you use to access this website.
Usage Data includes information about how you interact with and use our website, products and services.
We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

We do not collect any Special Category Data about you. Special Category Data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a compatible purpose if necessary. For more information on this please contact us using the contact details mentioned above. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling

3. HOW WE USE YOUR PERSONAL DATA

Legal basis

The law requires us to have a legal basis for collecting and using your personal data.We rely on one or more of the following legal bases:

Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

4. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our products or services, create an account on our website, subscribe to our service or publications, request marketing to be sent to you, enter a competition, promotion or survey, or give us feedback or contact us.
Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below.
Technical Data from analytics providers such as Google based outside the UK, advertising networks such as Facebook based outside the UK, and search information providers such as Google based outside the UK.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
Identity and Contact Data from data brokers or aggregators and professional networks such as LinkedIn based outside the UK.

Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK.

5. MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (please see further details under section 3 of this Privacy Policy).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing. We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view on which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at data@enfusegroup.com at any time.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes, for example relating to order confirmations, warranty registrations, appointment reminders, or updates to our terms and conditions.

6. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data where necessary with the parties set out below for the purposes set out in this Privacy Policy;

Service providers who provide IT and system administration services
Professional advisers including lawyers, bankers, auditors and insurers
Courts, regulators, government bodies and other competent authorities that require us to report processing activities.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. INTERNATIONAL TRANSFERS

When you submit information through a form on our website, the personal data you provide, such as your name, email address and the content of your message, is processed and stored on our website hosting provider’s infrastructure in the United States. Our website hosting provider acts as a processor of this information on our behalf. This constitutes an international transfer of personal data outside the UK and EEA. We protect this information through contractual safeguards approved for international data transfers, including the UK International Data Transfer Addendum to the European Commission’s Standard Contractual Clauses, as applicable.

We may transfer your personal data third parties including service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK or EEA to countries which have laws that do not provide the same level of data protection as UK law. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:

We will only transfer your personal data to countries that have been deemed by the UK or European Commission to provide an adequate level of protection for personal data; or
We may use specific standard contractual terms approved for use in the UK or EU which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement or the International Data Transfer Addendum to the European Commission's standard contractual clauses for international data transfers; or
We may use approved codes of conduct or certification mechanisms which give personal data the same protection it has in the UK.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. To obtain a copy of the relevant contractual safeguards, please contact us at data@enfusegroup.com.

8. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. DATA RETENTION

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers(including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. In some circumstances you can ask us to delete your data: see Your Legal Rights below for further information.

10. YOUR LEGAL RIGHTS

You have a number of rights under data protection laws in relation to your personal data. You have the right to:

Request access to your personal data (commonly known as a"subject access request"). This enables you to receive a copy of thepersonal data we hold about you and to check that we are lawfully processingit.
Request correction of the personal data that we hold about you.This enables you to have any incomplete or inaccurate data we hold about youcorrected, though we may need to verify the accuracy of the new data youprovide to us.
Request erasure of your personal data in certain circumstances.This enables you to ask us to delete or remove personal data where there is nogood reason for us continuing to process it. Note, however, that we may notalways be able to comply with your request of erasure for specific legalreasons which will be notified to you, if applicable, at the time of yourrequest.
Object to processing of your personal data where we are relying ona legitimate interest (or those of a third party) as the legal basis for thatparticular use of your data. You also have the absolute right to object at anytime to the processing of your personal data for direct marketing purposes.
Request the transfer of your personal data to you or to a thirdparty. We will provide to you, or a third party you have chosen, your personaldata in a structured, commonly used, machine-readable format. Note that thisright only applies to automated information which you initially provided consentfor us to use or where we used the information to perform a contract with you.
Withdraw your consent at any time where we are relying on consentto process your personal data. However, this will not affect the lawfulness ofany processing carried out before you withdraw consent.
Request restriction of processing of your personal data. Thisenables you to ask us to suspend the processing of your personal data incertain scenarios.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at data@enfusegroup.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month.Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to make a complaint to the InformationCommissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, before doing so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand.

11. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

12. COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use and how to change your cookie preferences, please see our cookie policy.