Case Study | 2 min

Digital First Operating Model Design

Published

June 4, 2020

Tags

CLIENT

FTSE 250 Department Store Chain

ABOUT THE PROJECT

Major revamp of IT and Digital to support digital first vision.

THE CHALLENGE

The department store chain needed IT and Digital functions that could support and drive its strategy to become digital first. However, the existing functions had disparate and immature operating models, and were seen to offer poor level of service. A part of a broader business op model transformation, these functions needed a radical overhaul to be fit for purpose.‍

THE ENFUSE APPROACH

We worked with the CIO to shape and lead the technology transformation programme. We facilitated the definition of a new technology strategy, we redesigned the IT and Digital functions, and then established the new Technology department with a focus on digital ways of working, being customer centric and data driven.

THE OUTCOMES

Within 6 months the new Technology function was in place. A new strategy was defined and communicated. Collective and individual consultation was complete, with the function rightly sized and structured to support programmes of work needed to support and drive the digital vision. Within the wider business transformation, the Technology function was ahead of all the other functions (save one) in implementation of its new op model.

No items found.

Dive in more with our related insights.

Case Study

3 min read

Building a scalable technology strategy for Dave's Hot Chicken's European expansion

Growing Dave's Hot Chicken across multiple European markets required more than a technology roadmap. Enfuse helped create a practical blueprint for technology, governance and country onboarding at scale.

Case Study

3 min read

Preparing a London Transport Company for a successful SAP S/4HANA transformation

As a London Transport Company prepared for a major SAP S/4HANA transformation, it needed to establish a clear process baseline, strengthen business process management capabilities and create the foundations for successful programme delivery.

Case Study

3 min read

Preparing a global port agency for AI at scale

As interest in AI accelerated across the business, a global port agency needed a clear way to assess opportunities, manage risk and create the foundations for adoption at scale.

60+

Countries covered by the AI readiness assessment and adoption roadmap.

Digital First Operating Model Design

Related posts

Building a scalable technology strategy for Dave's Hot Chicken's European expansion

Preparing a London Transport Company for a successful SAP S/4HANA transformation

Preparing a global port agency for AI at scale