Digital First Operating Model Design

A global port agent operating across 53 countries transformed its fragmented, manual invoice processes into a scalable procure‑to‑pay operating model. By standardising core processes while accommodating local complexity, the organisation strengthened financial control, reduced risk, and improved cash flow - all while supporting consolidation into regional hubs and handling over 600,000 invoices annually.

A leading UK university recognised the need for a more coherent and connected approach to data -with so many initiatives moving at pace, leaders were struggling to align investments, coordinate dependencies, and focus on the changes that would deliver the most value. Enfuse was brought in to provide clarity, structure, and momentum through a comprehensive data strategy and operating model designed specifically for the Higher Education setting.

Enfuse partnered with a leading UK university to assess and redesign its Digital Services operating model. Through interviews, capability reviews, and benchmarking across the sector, we identified key gaps, clarified decentralised IT responsibilities, and created a future-ready target model aligned to the institution’s digital ambitions. The outcome: executive-backed recommendations, a clear transformation roadmap, and a stronger foundation for delivering sector-leading digital services.