Establishing and Implementing Change Management Processes

We used Enfuse Group’s Change Management Framework to transform a struggling ESG data platform project at a global organisation - boosting stakeholder satisfaction by 40% and empowering leadership to embed lasting change across the programme.

Highlights

• Innovative Approach: Leveraged Enfuse’s Change Management Framework alongside the ADKAR model to introduce robust change management processes into a previously unstructured project.
• Stakeholder Satisfaction: Boosted stakeholder engagement and satisfaction by an impressive 40%, ensuring everyone felt heard and valued.
• Time Savings: Streamlined communication channels within the programme team, saving 2 hours per week and enhancing overall productivity.
• Empowered Leadership: Successfully transferred knowledge of change, management principles to the project sponsor who felt empowered to weave these principles into their decision making.

Background

A global organisation set out to implement a complex new ESG data platform to help improve data management, restore trust in data and reduce data visibility gaps within the business.

Challenge

Due to the complexity and scale of the implementation, many stakeholders/end users were involved with the project and had to be engaged correctly to manage their expectations well. The project ran for 4 months without any change management leading to poor communication and engagement with stakeholders and end users. This resulted in the project receiving criticism on lack of communications and poor stakeholder engagement processes.

Approach

• Clear Vision: We began by focusing on the current messaging around the project's mission and vision, and its intended outcomes. Utilising the Enfuse Change Management Framework, we took a step back to define a clearer and simplified vision and mission for the project. This became our "north star," consistently referenced to keep the project aligned and focused.

• Measurable Success: Recognising the need for clear success metrics, we used the ADKAR model to create Critical Success Factors and Key Performance Indicators (KPIs) aligned with both the project outcomes and the overall business strategy. This allowed us to measure the project's impact and success accurately at its conclusion.

• Engaged Stakeholders: We developed a comprehensive stakeholder engagement plan. This involved identifying and analysing all stakeholders impacted by the project, grouping them by function, business area, attitude to change, influence, and engagement level. This approach enabled us to tailor communications and interactions effectively, ensuring better management of stakeholder expectations.

• Efficient Communication: With a clear understanding of our stakeholders, we developed relevant forums and communication channels, such as Steerco meetings, bi-weekly calls, and super user calls. This streamlined communication and reduced the number of weekly meetings required for the project, saving valuable time.

• Milestone Rollouts: Finally, we crafted detailed communication plans for key milestone rollouts. Each plan specified the key message, target audience, delivery method, and feedback loop or point of contact for any queries from stakeholders. This ensured clear and effective communication throughout the project's lifecycle.

Impact

• Stakeholder Satisfaction: By implementing these change management processes, we boosted stakeholder engagement and satisfaction by an impressive 40%, ensuring everyone felt heard and valued.

• Time Savings: We reduced weekly project-related meetings by 2 hours, freeing up valuable time for the programme team to be more productive and focus on high-impact tasks.

• Empowered Leadership: Working closely with the project sponsor, I successfully transferred key principles and foundations of change management. These insights are now being woven into their decision-making, driving the project forward with newfound clarity and confidence.

Make your next transformation the one that sticks.
With Enfuse’s proven frameworks, lasting change and empowered leadership are within reach. Reach out to Vanessa Kasozi today!