Case Study | 2 min

IT Support Function Mobilisation

Published

January 26, 2022

Author

Harry Vazanias

Tags

CLIENT

World Leading Medical Research Institute

ABOUT THE PROJECT

New IT support function for leading edge medical research organisation.

THE CHALLENGE

The client is a world leading biomedical research institution which brought together the best of a number of previous institutions into a single state of the art research facility in 2016. In readiness for the 2016 launch, the client needed to have a suitable IT function in place able to support the technology needs of research scientists and facilities which complex needs‍

THE ENFUSE APPROACH

We defined the new IT support operating model and then helped get the right team, processes and tooling in place in time for go live. This included the rollout of new IT Service Management solution and supporting ITIL based processes. To ensure we fully understood the complex needs of the user base we ran workshops with end users and did regular visits to client labs (including in the new building which was still under construction) to fully understand the intricacies such as quarantine zones. We talked through the support model with end users and tailored the engagement model with them on what they felt would be the most effective.

THE OUTCOMES

The IT support function was in place on time for the go-live, with appropriate knowledge and tools to support the end users.

No items found.

Dive in more with our related insights.

Case Study

3 min read

Building a scalable technology strategy for Dave's Hot Chicken's European expansion

Growing Dave's Hot Chicken across multiple European markets required more than a technology roadmap. Enfuse helped create a practical blueprint for technology, governance and country onboarding at scale.

Case Study

3 min read

Preparing a London Transport Company for a successful SAP S/4HANA transformation

As a London Transport Company prepared for a major SAP S/4HANA transformation, it needed to establish a clear process baseline, strengthen business process management capabilities and create the foundations for successful programme delivery.

Case Study

3 min read

Preparing a global port agency for AI at scale

As interest in AI accelerated across the business, a global port agency needed a clear way to assess opportunities, manage risk and create the foundations for adoption at scale.

60+

Countries covered by the AI readiness assessment and adoption roadmap.

IT Support Function Mobilisation

Related posts

Building a scalable technology strategy for Dave's Hot Chicken's European expansion

Preparing a London Transport Company for a successful SAP S/4HANA transformation

Preparing a global port agency for AI at scale