Operational Intelligence

CAPABILITIES

We use data and AI to help organisations optimise and accelerate their operations. We uncover hidden value and embed lasting capability through process optimisation, automation, AI and human experiences. We keep ahead of the trends and use the latest technology to future proof your operational processes. We believe so strongly in the value we unlock that we’re willing to work on a risk-reward basis, sharing in the outcome, not just the effort.

Partnered with SAP Signavio

We are a Silver Partner of SAP Signavio. Our Process Excellence capability utilises SAP as a technology solution provider to offer our clients a suite of solutions that provide actionable insights into process performance.

How we can help you get the most from SAP Signavio

Signavio Process Excellence Quick Start
Signavio Process Intelligence PoV and Implementation
Signavio Training (Practitioner and Exec)
Innovation Accelerators (Using process insights)
Process Improvement
Customer & Digital Transformation
Quality Assurance
Operating Model Design

Foundational capabilities that support and power operational intelligence initiatives. They are essential for building a resilient and scalable infrastructure that drives high performance.

Core Operational Enablers

Drivers accelerate Op-i through two complementary approaches: human-driven innovation and data-driven PI. Each can drive change alone, but the greatest impact comes from integrating both.

Transformation Drivers

These are the measurable results and benefits realised from implementing operational intelligence. They reflect improved enterprise agility, control, compliance and cost savings.

Business Outcomes

PROCESS OPTIMISATION

Process Intelligence reveals how work really happens, turning system data into clear insights about performance, bottlenecks, and opportunities. It helps teams move from assumptions to evidence, from delays to decisions. With real-time visibility and predictive analytics, organisations can spot issues early, act faster, and keep improving where it matters most. Whether you're focused on efficiency, compliance, or innovation, Process Intelligence sharpens decision-making by removing the guesswork.

HUMAN EXPERIENCE

Human Experience is at the heart of sustainable operational change. Whether we’re improving services for customers, reimagining processes for staff, or embedding new tools into ways of working, we make sure it works for humans, not just systems. Our approach blends data, behavioural science, and design to remove friction, build trust, and drive engagement.

AUTOMATION & AI

What makes this different for Enfuse is that we don’t just deploy bots and algorithms - we design automation as part of smarter, human-centred workflows. We connect people, data, and digital tools so operations run faster, quality improves, and capacity grows without just adding headcount. This capability strengthens our role as a trusted advisor: we help clients unlock efficiency and scale in practical, sustainable ways - blending process insight, real delivery know-how, and modern technology to turn operational challenges into measurable impact.

WHAT MAKES US DIFFERENT

We take people on the journey to process excellence by enabling them to feel empowered by data and to become part of the business success. Data is only valuable if interpreted correctly, and without people we lose the business direction.
We are business and digital experts with certified expertise and specialist knowledge of BPM, Signavio, automation, AI, and service design.
We follow the latest technological advancements in this space to enable our project delivery and to advise our clients on the best digital solutions for their process management and analytical needs.

CASE STUDIES

Featured

Change & Experience

Establishing and Implementing Change Management Processes

Change & Experience

We used Enfuse Group’s Change Management Framework to transform a struggling ESG data platform project at a global organisation - boosting stakeholder satisfaction by 40% and empowering leadership to embed lasting change across the programme.

Change & Experience

Driving Global Transformation Through Collaboration

Change & Experience

We used Behavioural Insights to drive a 35% increase in training engagement through peer-led promotion, overcoming cultural barriers and fostering a culture of continuous learning.

Change & Experience

Anchors Aweigh: Deploying Sedna at ISS

Change & Experience

A global shipping company partnered with Sedna to deliver a large-scale change and training programme, ensuring smooth adoption of a new communication platform across 220 teams worldwide.

Change & Experience

OUR LATEST INSIGHTS

Insights

Thought Leadership

AI Pilots Are Dead: Why It’s Time for an AI-First Operating Model

Thought Leadership

For years, organisations have treated artificial intelligence as a side project - a handful of pilots here, a proof of concept there. But in 2025, the rules have changed: AI pilots are dead. The organisations that thrive will be those who move beyond experiments to embed AI at the very heart of their operating model.

Thought Leadership

The Role of the IT Department in the AI Transformation Wave

Thought Leadership

Artificial Intelligence (AI) is no longer confined to research labs or niche use cases. It is rapidly becoming the backbone of how organisations improve efficiency, innovate services, and compete in the market. While business leaders set the vision, it is the IT department that plays the pivotal role in enabling – and safeguarding – this AI transformation wave.

Thought Leadership

Delivery Excellence

Why AI Can’t Finish The Job Without Us

Delivery Excellence

None of this is about rejecting AI. It’s about using it well. There’s a big difference between saving time and cutting corners. There’s a place for automation in Agile work. Drafting documentation, clustering feedback, or user story templates? Absolutely. That frees up time for the deeper work. But we have to be careful not to hand over the thinking to AI as well.

Delivery Excellence