Enfuse Group is now listed on the G-Cloud 15 framework, continuing to support public sector organisations with practical expertise across transformation, data, AI and enterprise technology.

Danny Bathmaker, VP of the Office of the CIO at Inchcape Shipping Services, shares insights on leading global technology transformation, creating business value through modernisation, and preparing for the opportunities presented by AI and automation.

A global maritime organisation set out to modernise time‑critical communication across 60+ countries. While a new shared‑inbox platform brought automation and visibility, the real challenge was shifting long‑established behaviours around ownership and ways of working. A globally consistent but locally sensitive change approach focused on confidence and enablement rather than speed. Over 2,000 users transitioned successfully, reducing duplication, improving handovers and delivering more consistent customer communication - proving that sustainable transformation depends as much on behaviour as technology.

We’re pleased to share our second Impact Report, providing a clear overview of the progress we’ve made towards our environmental and social goals.

As organisations scale globally, locally optimised ways of working can introduce complexity, inconsistency, and rising cost. Fragmented processes and siloed communication reduce transparency and slow execution. A unified global operating model, standardising where possible, adapting only where necessary, and supported by trust‑based change management, creates the foundations for efficiency, resilience, and control at scale, without losing sight of local realities.